On-Site / Remote IT Support
Whether it is on-site or remote IT support services, we have the tools necessary to optimise your workflow.
The right combination of technology is necessary for a business to function. If this technology isn’t working correctly, it instantly stops a company from reaching optimum levels. It can lead to everything from slowdown to your data stolen by cybercriminals.
The problem is that keeping your systems running efficiently can be difficult if you don’t have a dedicated in-house IT team. This is where IT network support from Computanet can help.
When it comes to network support, you will not find a better option.
These services, at their core, deliver a combination of efficiency, reliability, and security. For a fixed monthly cost, you can enjoy proactive support that offers the following benefits:
- 24/7, 365-day live phone support
- Emergency remote IT support
- Emergency on-site IT support
- Dedicated account manager
Along with these main advantages, our IT support also involves continual monitoring of your mission-critical applications. With this round-the-clock support, we are in the right position to identify – and resolve – faults before they become problematic. Our remote IT support resolution is achievable over 90% of the time, ensuring workplace disruptions are kept to a minimum.
Capacity management and resource management are also part of our IT network support, as are enhanced security processes to stop cyberattacks in their tracks. Add all of this together, and you have a system that makes sure your company’s IT infrastructure runs as it should.
How do you know the effectiveness of our work? For evidence, we continually track performance, gather all this information up, and put it into easy-to-consume graphical reports for your convenience. We are also available by phone to answer any additional queries.
Our On-site or Remote IT Network Support Process
As part of our comprehensive IT network support, we incorporate numerous elements into the process. By doing this, we guarantee the best possible IT support for our customers.
The elements we include for our IT network support include:
Troubleshoot IT network issues:
We analyse the current configuration of your IT network. We can find ways to refine and improve your systems by troubleshooting issues relating to your hardware and software.
Maintain and configure hardware:
Our on-site IT support is able to maintain and configure your network hardware. This includes routers, switches, and firewalls.
Monitor the situation:
We continually monitor your company’s IT network. This is done not only to ensure performance levels are maintained but also to track security efforts.
Upgrades and expansions:
We don’t stand still when it comes to IT support. We explore ways to upgrade and expand your network, improving its overall performance in the process. This includes a thorough planning and implementation strategy.
Support and training:
Our support is always available to offer technical support when required. To reduce the need to get in touch, we also provide end-users with training so they fully understand their IT infrastructure, any changes made, how to use certain hardware, and more.
Let us do the hard work and leave you to running your business.
Request a call back from our team
We believe that your success speaks volumes for our own, so the products we provide are tailored to your specific requirements, ranging from interactive technologies to project management.
Ready to optimise, maximise and enhance your technology?
Our mission is to make technology work for you, we’ll help you find the most efficient and cost-effective solutions.