The Benefits of Having an IT Support Service

Whether you are a small start-up or an established local business, no one is immune to failures in technology. Therefore, if you want to safeguard your systems and ensure that you do not experience costly downtime, you need to have some level of IT support.

While some businesses choose to handle their IT structure in-house, it can be more cost-effective to outsource this vital task to a third party.

What can an IT support service help me with?

Some of the crucial areas that IT support can help you include configuration, remote monitoring, staff training, and virus protection. However, it goes beyond this. If you are still not sure whether your business needs an IT support service, then the below blog should help to convince you.

1.   Data management & protection

Think about the amount of data that your business carries. Your employees’ salary, income, and HR details are all included in this data, not to mention your customers’ personal information, including their bank details and home addresses.

Now imagine what would happen if this data fell into the wrong hands.

The beauty of IT support services is that not only will they help you to effectively manage and make the most out of your data, but they will also ensure it is kept protected at all times.

IT Support Services Hull2.   Enhanced customer experience

In today’s fast-paced world, customers are more impatient than ever before, so if they experience a problem, they want their chosen businesses to fix it quickly and with minimal disruption to their user experience.

By having an IT support team available 24/7, you can ensure customer satisfaction and increase your customer retention rates.

3.   Disaster recovery services

If the worst does happen, you need to know that your business is prepared. While a shocking 75% of small businesses do not have a disaster recovery plan in place, 93% of SME’s that are put out of action for 10 days or more will be forced to file for bankruptcy within 12 months.

However, by working with an IT support service team, you can create a bespoke disaster recovery plan that will ensure your business can remain up and running if a natural disaster such as a flood or fire occurs.

4.   Installation of new services

To ensure you remain competitive, you need to make sure that you are investing in the latest IT equipment and software. However, the installation of these new services can be a challenge, especially if you do not have the on-site expertise in this area.

An IT support team can do all this for you. They will know how to integrate new software with your existing ones, how to install new updates, and how to install any new hardware.

5.   Cloud support

If you are thinking about migrating to the cloud, then an IT support service can help you to do this with minimal disruption to your business.

Currently, the UK is the third biggest cloud user in the world, and it’s not hard to see why. Offering the best data security and allowing your business to save money on both hardware and software, cloud technology is most definitely the future for UK SMEs.


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